The Community Outreach, an ecumenical, non-profit ministry in Sioux Falls, SD, is seeking a Crisis Care Manager. 

Our ministry strives to fill the gaps in the public welfare system, while personally relating to and caring for each person through financial assistance and mentoring in the areas of housing, utilities, and work-related transportation. We strive to prevent homelessness and promote self-sufficiency. We serve more than 8,400 people per year in three main areas: 

·            Financial assistance for rent, utilities, work-related transportation, and transitioning to home ownership. 

·            Financial education and mentoring. 

·            Information and referral to other social service agencies. 

Position Description: Crisis Care Manager

As of February 24, 2022

PRIMARY PURPOSE/FUNCTION OF POSITION: Provide assessment, encouragement towards self-sufficiency, money management education, advocacy, financial assistance decisions, and follow-up case management for people with housing, utility cut-off, work-related transportation, and other needs.  Backup other ministry staff as needed.

REPORTS TO: Executive Director

SUMMARY OF DUTIES:

1. Develop, maintain, and effectively utilize an in-depth knowledge of: social service/counseling principles, client assessment, and the various Sioux Empire organizations that provide resources to the people who contact us and ensuring staff are aware of new and existing resources.

2. Provide direct services to people, including assessment, self-sufficiency planning; money management education; advocacy; financial aid decisions; and short-term crisis management.

3. Factually obtain and concisely record intake and follow-up data into computerized database.

   1. Update and maintain our Client Database with pertinent case information.

   2. Create and keep accurate voucher documents.

   3. Monitor and adjust crisis care spending in accordance with budget.

4. Pre-screen and refer clients for mentoring and financial assistance via the Genesis program.

5. Refer clients to appropriate agencies for other services. When appropriate, communicate with and provide accurate information to referring sources regarding clients.

6. Cooperate with other agencies and professionals to coordinate services for mutual clientele.

7. In the absence of the receptionist, serve visitors/callers by relaying and providing accurate information both internally and externally.

8. Other duties as assigned by Director.

Related critical skills and duties include:

• Maintain confidentiality of client and agency information.

• Document client activity according to established department guidelines.

• Follow all agency policies and procedures.

• Provide accurate reports, as requested.

• Prepare for and actively participate in staff meetings.

• Periodically participate in/assist with special events and development activities.

• Periodically represent the ministry at community meetings and events.

Requirements:

Full-time position; normally 8 AM to 4:30PM Monday – Thursday, 8AM-12PM Fridays

Salary is based on experience.

EXPERIENCE/EDUCATION:

Requires a bachelor’s degree in counseling, social work, or related human service field and a minimum of one-year related work experience or an equivalent combination of skills and experience. Effective interviewing, communication, decision making, and case management skills are necessary.

Please send cover letter and resume to career@thecommunityoutreach.org